ABB Remote Diagnostic Services take a pre-emptive approach to asset optimization. Support resources, including global system and product specialists, are available 24 hours every day to provide fast and effective Remote Troubleshooting, Periodic Maintenance and Continuous Monitoring services.
ABB Remote Diagnostic Services provide real-time visibility into equipment performance. This allows ABB to deliver technical support and maintenance efficiently with a high degree of effectiveness. ABB installs intelligent service agents and establishes secure connections to customers’ equipment. ABB support specialists use this technology to track equipment usage and performance, push software upgrades, perform maintenance checks, and in some cases, execute repairs.
With equipment diagnostic information data at their finger tips, our team can quickly understand the scope of a support issue, and significantly reduce the time to resolution. ABB remote services are an economically sound approach to supplementing on-site maintenance personnel. Preventing asset failures and quickly resolving those that may occur, increases the overall system reliability, availability, and operational performance.