Modular service level agreements to govern the cooperation between customer and ABB, with agreed processes and procedures to commonly operate and serve assets with optimzed and predictable costs.
Contact ABB to bundle individual services into one contract.
What is most important for your field of business? We assist with a solution that brings peace of mind, meets your needs, and ensures cost-efficiency in your operations. Because the ABB service contract can be designed business-specifically, it helps your investments produce the maximum benefits for operations and competitiveness. Modules from different levels in the matrix can be freely combined to choose what fits your needs best.
| Service Agreement | Entry Level | Level 1 | Level 2 | Level 3 |
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| Skills Development Services | Product Training List | Product Training | Application Training | Coaching Services |
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| Emergency Maintenance Services | Single Point of Contact | Technical Support with agreed response time | Call-out Support with agreed response time | Essential Spare Parts Assessment and Replenishing |
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| Diagnosis & Condition Assessment | Preliminary Survey and Documentation of Installed Base | Asset Condition and Risk Assessment | Asset Monitoring | Remote Asset Monitoring |
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| Self-Maintenance Services | Installed Base Life Cycle Status Report | Manuals and Instructions On-line | On-Line Support for Self-maintenance | File Storage |
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| Delivered Maintenance Services | Partial Discharge Assessment on Yearly Basis | Protection and Control Engineering Services | Switching Apparatus Engineering Services | Full Switchgear Engineering Services |
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A service agreement always guarantees that the resources you need are available in the form of well-trained specialists with an in-depth knowledge about distribution automation products, medium-voltage switching, limiting, measuring and sensing devices, switchgear, modular substation packages, e-Houses and energy storage modules .